Customer Service

Buying School Furniture From Smith System

Customer Service, Ordering, Terms and Freight

What’s Needed for Ordering
First we need your Purchase Order. Be sure to include: 1) Quantity, 2) Model Number, 3) Description 4) Color choice, 5) Price for each item.
We accept orders via fax or mail. All orders are confirmed with a printed acknowledgement. Please check your acknowledgment carefully to ensure that your order is correct.
You may also order on line on this site. Cancellation or modification of orders must be submitted to Smith System in writing. In some cases a cancellation fee may be charged if raw materials, work in progress or special products are involved.

Prices
All prices shown are FOB factory; Plano, Texas. Prices are subject to change without notice. Freight charges for shipments are prepaid and added to invoice.

Terms
Invoice terms for credit accounts are NET 30 days. Orders are invoiced on the day of shipment.
Smith System accepts school purchase orders and credit cards. The credit card will be charged on the day of shipment. Smith System accepts Visa, MasterCard or American Express.

Shipping Lead Times
Most of our furniture is stocked year round as part of our Quick Ship program. Quick Ship items are designated in the catalog with color and quantity availability. Quick ship lead time is 10 business days, though this may extend during our busy summer season. Non-Quick Ship lead time is four to six weeks, though this may extend during our busy summer season.

The shipping date is confirmed upon receipt of order. Every attempt will be made to meet that shipping date. However, it is subject to change without prior notification.

Delivery
Shipments are sent with charges added to invoice. Product shipping weights are for product only. LTL shipments usually are on pallets. Pallet weights will be added to total weight for LTL shipments. Standard LTL shipments do not include delivery. Inside delivery is available. Inside delivery requests need to be on the order and appropriate freight charges will be added. Some products can ship UPS. For orders that ship UPS, inside delivery is included in freight charges.

Freight
Do not refuse freight because of damage or shortage. All merchandise is packed to comply with carrier requirements. For your protection all shipments should be carefully inspected by the consignee before acceptance. The delivering carrier should be requested to record on the delivery receipt any damage to goods or cartons at the time of delivery. If further damage is found after delivery, immediate inspection by the delivering carrier must be requested. The delivering carrier must be notified at once of concealed damage. All cartons and merchandise must be held for inspection. Carrier liability ceases after 15 days.

Smith System will assist our customers at all times to obtain claim settlement, but the consignee must take the necessary steps to obtain the proof of loss or damages. Note: Carriers are not responsible for damage or shortage after the delivery receipt is signed without a damage or shortage notification.

Returns
Merchandise may not be returned without consent from Smith System customer service. Special order items may not be returned for credit. All return merchandise is subject to a 25% re-handling fee. No merchandise is accepted for return after 90 day from date of invoice.

Smith System reserves the right to discontinue products and change product specifications and prices.